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1. Introduction

Welcome to ePain.app ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pain management application. We are committed to protecting your privacy and ensuring the security of your personal health information.

2. Information We Collect

Personal Information:

Name, date of birth, contact information
Medical record numbers and healthcare provider information
Emergency contact details

Health Information:

Pain assessments, intensity levels, and location data
Medication information and treatment history
Symptoms, triggers, and pain patterns
Healthcare provider notes and recommendations

Technical Information:

Login credentials and access logs
Device information and IP addresses
Usage patterns and application performance data

3. How We Use Your Information

Healthcare Delivery: To provide pain management services and facilitate communication between patients and healthcare providers
Treatment Planning: To help healthcare providers develop personalized treatment plans
Emergency Response: To respond to emergency requests and urgent medical situations
System Improvement: To improve our application functionality and user experience
Compliance: To meet legal and regulatory requirements for healthcare data management

4. Information Sharing and Disclosure

We may share your information with:

Healthcare Providers: Your authorized healthcare team members within the clinic
Emergency Personnel: In case of medical emergencies requiring immediate attention
Legal Requirements: When required by law, court order, or regulatory authorities
Service Providers: Trusted third-party vendors who assist in application operation (under strict confidentiality agreements)

We never sell, rent, or trade your personal health information for commercial purposes.

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Role-based access ensures only authorized personnel can view your information
Audit Trails: We maintain detailed logs of all system access and data modifications
Regular Security Updates: Our systems undergo regular security assessments and updates
Secure Infrastructure: Our servers are hosted in secure, HIPAA-compliant data centers

6. Your Rights and Choices

You have the right to:

Access: Request copies of your personal health information
Correction: Request corrections to inaccurate or incomplete information
Restriction: Request limitations on how your information is used or shared
Portability: Request transfer of your data to another healthcare provider
Complaint: File complaints about our privacy practices

To exercise these rights, please contact your healthcare provider or our privacy officer.

7. Data Retention

We retain your health information for as long as necessary to provide healthcare services and comply with legal requirements. Generally, this includes:

Active patient records: Duration of treatment relationship plus 7-10 years
Audit logs: Minimum of 3 years
Emergency response records: As required by local regulations

8. Children's Privacy

Our services are designed for use by adults and healthcare providers. We do not knowingly collect personal information from children under 13 without proper parental consent and healthcare provider authorization.

9. International Data Transfers

Your information may be processed and stored in servers located in different countries. We ensure that any international transfers comply with applicable data protection laws and maintain appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy in the application and, where appropriate, by email. Your continued use of the application after such notification constitutes acceptance of the changes.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

privacy@epain.app

Phone

+94 123 456 7890

Privacy Officer

Kotalawa Defence University Hospital
Data Protection Office
Sri Lanka

Note: This Privacy Policy is designed to comply with healthcare privacy regulations including HIPAA (where applicable) and local data protection laws. For specific questions about your healthcare records, please consult with your healthcare provider.

1. Acceptance of Terms

By accessing and using ePain.app ("the Application," "the Service," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Application.

These Terms constitute a legally binding agreement between you and ePain.app. Your use of the Application signifies your acceptance of these Terms and our Privacy Policy.

IMPORTANT MEDICAL DISCLAIMER:

ePain.app is a digital health tool designed to assist in pain management and communication with healthcare providers
This Application does NOT provide medical advice, diagnosis, or treatment
The information provided is for informational purposes only
Always consult with qualified healthcare professionals for medical decisions
In case of medical emergencies, contact emergency services immediately

3. Permitted Use

You may use ePain.app to:

Record and track your pain levels, symptoms, and medication usage
Communicate with your authorized healthcare providers
Access your personal health information and treatment history
Schedule and manage healthcare appointments
Receive educational content about pain management

Healthcare providers may use the Application to:

Access patient information for treatment purposes
Review patient-reported outcomes and pain assessments
Communicate with patients and healthcare team members
Manage clinic operations and patient care coordination

4. Prohibited Activities

You agree NOT to:

Misuse the System: Use the Application for any unlawful purpose or in violation of these Terms
Share Credentials: Share your login credentials with unauthorized individuals
Access Unauthorized Data: Attempt to access information belonging to other users
Interfere with Operations: Disrupt or interfere with the Application's functionality
Reverse Engineer: Attempt to reverse engineer, decompile, or extract source code
Fraudulent Activity: Provide false or misleading information
Spam or Abuse: Send spam, malicious content, or abuse the communication features

5. User Accounts and Responsibilities

Account Security:

You are responsible for maintaining the confidentiality of your account credentials
Notify us immediately of any unauthorized access to your account
Use strong passwords and enable two-factor authentication when available
Log out of your account when using shared or public computers

Information Accuracy:

Provide accurate and complete information about your health status
Update your information promptly when changes occur
Report any errors in your medical records to your healthcare provider

6. Healthcare Provider Responsibilities

Healthcare providers using this Application agree to:

Maintain appropriate professional licensing and credentials
Use patient information solely for authorized healthcare purposes
Comply with all applicable healthcare regulations and standards
Maintain patient confidentiality and privacy
Respond appropriately to urgent patient requests and emergency situations
Keep their professional information current and accurate

7. Data and Privacy

Your privacy and the security of your health information are paramount. Our data handling practices are detailed in our Privacy Policy, which is incorporated by reference into these Terms.

Key points:

Your health data is encrypted and securely stored
Access is limited to authorized healthcare providers
You maintain ownership of your health information
We comply with HIPAA and applicable data protection regulations

8. Service Availability

While we strive to provide continuous service, we cannot guarantee 100% uptime. The Application may be temporarily unavailable due to:

Scheduled maintenance and updates
Technical difficulties or system failures
Network connectivity issues
Force majeure events beyond our control

We will make reasonable efforts to provide advance notice of scheduled maintenance when possible.

9. Intellectual Property

The Application, including all software, content, trademarks, and intellectual property, is owned by ePain.app and protected by copyright and other intellectual property laws.

You may not:

Copy, modify, or distribute our proprietary content
Use our trademarks without written permission
Create derivative works based on our Application
Remove or alter copyright notices

10. Limitation of Liability

LIMITATION OF LIABILITY:

ePain.app is provided "as is" without warranties of any kind
We are not liable for any medical decisions made based on information in the Application
Our liability is limited to the extent permitted by applicable law
We are not responsible for third-party content or external links
Users assume all risks associated with the use of the Application

11. Emergency Procedures

MEDICAL EMERGENCIES:

This Application is NOT for emergency medical situations
For life-threatening emergencies, call your local emergency number immediately
Do not rely on the Application for urgent medical communications
Emergency requests through the app are supplementary to, not a replacement for, direct medical contact

12. Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may also request account termination at any time.

Upon termination:

Your access to the Application will be immediately revoked
Your data will be retained according to our data retention policy
Healthcare providers may retain copies of medical records as required by law
You may request data export before account termination

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes through:

Email notifications to registered users
In-app notifications upon login
Posted updates on our website

Continued use of the Application after notification constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising from these Terms or the use of the Application will be resolved through the appropriate legal channels in Sri Lanka.

15. Contact Information

If you have questions about these Terms and Conditions, please contact:

legal@epain.app

Phone

+94 123 456 7890

Legal Department

Kotalawa Defence University Hospital
Legal Affairs Office
Sri Lanka

Thank you for using ePain.app. By following these Terms and Conditions, you help us maintain a secure, effective, and compliant healthcare platform that serves patients and healthcare providers effectively.