Welcome to ePain.app

1. Acceptance of Terms

By accessing and using ePain.app ("the Application," "the Service," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Application.

These Terms constitute a legally binding agreement between you and ePain.app. Your use of the Application signifies your acceptance of these Terms and our Privacy Policy.

2. Medical Disclaimer

3. Permitted Use

You may use ePain.app to:

• Record and track your pain levels, symptoms, and medication usage
• Communicate with your authorized healthcare providers
• Access your personal health information and treatment history
• Schedule and manage healthcare appointments
• Receive educational content about pain management

Healthcare providers may use the Application to:

• Access patient information for treatment purposes
• Review patient-reported outcomes and pain assessments
• Communicate with patients and healthcare team members
• Manage clinic operations and patient care coordination

4. Prohibited Activities

You agree NOT to:

• Misuse the System: Use the Application for any unlawful purpose or in violation of these Terms
• Share Credentials: Share your login credentials with unauthorized individuals
• Access Unauthorized Data: Attempt to access information belonging to other users
• Interfere with Operations: Disrupt or interfere with the Application's functionality
• Reverse Engineer: Attempt to reverse engineer, decompile, or extract source code
• Fraudulent Activity: Provide false or misleading information
• Spam or Abuse: Send spam, malicious content, or abuse the communication features

5. User Accounts and Responsibilities

Account Security:

• You are responsible for maintaining the confidentiality of your account credentials
• Notify us immediately of any unauthorized access to your account
• Use strong passwords and enable two-factor authentication when available
• Log out of your account when using shared or public computers

Information Accuracy:

• Provide accurate and complete information about your health status
• Update your information promptly when changes occur
• Report any errors in your medical records to your healthcare provider

6. Healthcare Provider Responsibilities

Healthcare providers using this Application agree to:

• Maintain appropriate professional licensing and credentials
• Use patient information solely for authorized healthcare purposes
• Comply with all applicable healthcare regulations and standards
• Maintain patient confidentiality and privacy
• Respond appropriately to urgent patient requests and emergency situations
• Keep their professional information current and accurate

7. Data and Privacy

Your privacy and the security of your health information are paramount. Our data handling practices are detailed in our Privacy Policy, which is incorporated by reference into these Terms.

Key points:

• Your health data is encrypted and securely stored
• Access is limited to authorized healthcare providers
• You maintain ownership of your health information
• We comply with HIPAA and applicable data protection regulations

8. Service Availability

While we strive to provide continuous service, we cannot guarantee 100% uptime. The Application may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Network connectivity issues
• Force majeure events beyond our control

We will make reasonable efforts to provide advance notice of scheduled maintenance when possible.

9. Intellectual Property

The Application, including all software, content, trademarks, and intellectual property, is owned by ePain.app and protected by copyright and other intellectual property laws.

You may not:

• Copy, modify, or distribute our proprietary content
• Use our trademarks without written permission
• Create derivative works based on our Application
• Remove or alter copyright notices

10. Limitation of Liability

11. Emergency Procedures

12. Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may also request account termination at any time.

Upon termination:

• Your access to the Application will be immediately revoked
• Your data will be retained according to our data retention policy
• Healthcare providers may retain copies of medical records as required by law
• You may request data export before account termination

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes through:

• Email notifications to registered users
• In-app notifications upon login
• Posted updates on our website

Continued use of the Application after notification constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising from these Terms or the use of the Application will be resolved through the appropriate legal channels in Sri Lanka.

15. Contact Information

If you have questions about these Terms and Conditions, please contact: